FAQ
Do you offer free delivery?
Yes, we are pleased to offer free delivery on all orders over R1000. This means you can shop with ease and convenience, knowing your beautiful jewellery will be delivered directly to your door at no extra cost. Orders under R1000 will have a minimal shipping fee, calculated at checkout. We aim to make your shopping experience seamless and stress-free.
Do you ship nationwide?
Absolutely! We proudly deliver to all corners of South Africa, ensuring that no matter where you are, you can enjoy the elegance of the Talia Jewelry Collection. Whether you’re in a bustling city or a more remote location, our trusted delivery partners will ensure your jewellery reaches you in perfect condition.
Do you offer returns or exchanges?
Yes, we understand that sometimes you may need to return or exchange an item. We offer a hassle-free return or exchange policy within 14 days of purchase. To qualify, the item must be in its original, unused condition with all packaging intact. If you wish to return or exchange your jewellery, simply contact our customer service team, and they will guide you through the process to ensure everything is handled smoothly.
Can I request custom designs?
At the moment, we do not offer custom jewelery designs. However, we’re always open to hearing your suggestions and ideas for future collections. Our aim is to create pieces that resonate with our customers, so if there’s something specific you’d love to see, feel free to share it with us. Who knows? Your idea could inspire one of our next designs!
What materials are your jewelery made from?
Our jewelery is crafted using only the finest materials to ensure durability, beauty, and elegance. We use premium sterling silver, high-quality gold plating, gemstones and stainless steel. Each piece is designed to provide timeless style while maintaining high standards of quality, so you can enjoy your Talia jewellery for years to come.
How do I care for my jewelery?
To maintain the beauty and longevity of your Talia jewellery, it’s important to care for it properly. Avoid exposing your pieces to water, perfumes, lotions, and harsh chemicals, as these can tarnish or damage the materials. When not in use, store your jewellery in a cool, dry place, preferably in the original packaging or a jewellery box, to prevent scratches or tangling. Regularly polish your pieces with a soft cloth to keep them looking their best. Following these simple steps will ensure your jewellery remains as stunning as the day you bought it.